The Squared Root

The Innovative World of Social Commerce

beth — Thu, 19 Jun 2008 03:34:22 GMT

If you ever wondered what social commerce's impact is on business, then you will be very interested in Steve Guengerich's keynote presentation tomorrow at the Interactive Austin 2008 conference. Steve, who is the Chief Learning Office at nGenera, will be discussing the intricacies of social commerce and what it means for the companies of today.

Steve is going to take the audience through the “perfect storm” that is Web 2.0 as it brings together globalization, talent and technology. He also will bring into light the necessary redefinition of corporate marketing, as well as the trust that consumers and clients have in companies, brands and individuals.

According to Steve, Wikinomics is the model for leveraging social commerce. He will use case studies to show how early adopters of wikinomics have utilized this social commerce tool in their business and the major impact that it has had on corporate trust and marketing.

Finally, Steve will introduce Interactive Austin 2008 attendees to the next generation enterprise. With the next generation enterprise, companies will be able to source talent both inside and outside the enterprise, as well as allowing the customer to come inside the enterprise to co-innovate.

Mr. Guengerich’s keynote is sure to bring excitement into the audience as he delivers them to the cutting edge of social commerce.

Before joining the C-level ranks at nGenera, Steve was the Director of Information Technology for Bridgepoint Consulting, as well as the President of Perceptive Sciences Corporation. He began his career with Accenture and PriceWaterhouse-Cooper's consulting group where he specialized in advanced technologies.

Steve also is an award-winning writer and has authored eight computer books and articles for publications like Computerworld, eWeek and NetworkWorld.

Bill Fields at IA08

beth — Wed, 18 Jun 2008 20:45:45 GMT

I just learned that Bill Fields, the former president & CEO of WalMart Stores Division, is going to be a part of Interactive Austin 2008. He is going to be on a panel with our very own Dave Evans and they will be discussing the new trends and technologies that are driving social interaction.

Social interactions are increasingly becoming “virtual,” always present and close as your mobile or handheld. As a result these virtual interactions are now a part of real life: people expect to be able to connect independent of physical proximity. Networks of friends, colleagues, partners, and suppliers are playing an essential role in the collaborative processes powering leading organizations.

However, I digress, back to Bill. What makes me so excited to hear Bill’s perspective on social interaction is his background. To put it simply, Bill is not new to the world of big business. Bill has served as Chairman and CEO of Blockbuster Entertainment, President and CEO of WalMart Stores Division, as well as President and CEO of Hudson’s Bay Company, which at 332 years is the oldest chartered firm in North America.

Currently, Bill is the Managing Director of Field Texas Limited which is a consulting and investment company that specializes in consumer, retail, and supply chain in North American and in China.

Bill’s experience and vision in building larger organizations will no doubt provide a very unique and exciting perspective on how social media and social interaction are affecting the business world.

Red Bull Gives FG SQUARED Wings

devans — Wed, 18 Jun 2008 19:31:39 GMT

I've come up with a bullet-proof social media metric: the rate at whcih Red Bull is replenished in marketing and integration firms. At FG SQUARED, the rate at which Red Bull disappears is rising. Fast.

As the number of social application requests grows -- ranging from a widget to a seminar (Interactive Austin is tomorrow...) to an extension of a platform like Clearspace -- the number of cans of Red Bull moving in the general direction of the Recycle Bin (it is Austin, after all) is rising. What's even better is that the Red Bull Index can be calculated globally -- up 73% across the company since April -- or locally: FG SQUARED's West unit consumes Red Bull at about an 8:1 ratio compared with the East unit where caffeine and diet soda rule.

So, the next time someone tells you social media isn't measurable, just smile and ask if they're looked at their Red Bull Index lately. Then grab your wings and get back to it. We've come to win.

A Twitter A Day

beth — Mon, 16 Jun 2008 19:20:07 GMT

Twitter. If you consider yourself in the know of all things tech, than you probably have heard of Twitter. It seems to be popping up everywhere nowadays. Friends letting friends know what they are doing, giving insight to feelings on a certain topic, arranging plans for the weekend or even commenting on the article they are currently reading.

Even though Twitter was created for personal use, friends sending quick micro messages to friends; it is really starting to take off as a business tool. It lets companies update its followers on exciting news, new blogs, schedule changes, or just what the employees of that company are up to that day. Companies are also using Twitter to share and connect with others to listen to what is being talked about, in order to gain business intelligence and consumer insights.

Twitter has also taken off as a conference tool, allowing attendees to update their followers on all the interesting topics and speakers that they are encountering at the conference.

I have personally found myself addicted to Twitter lately, and get disappointed when I am not receiving tweets. Twitter gives me that wonderful “in the know” feeling; that great feeling of knowing that you can intelligently participate in almost all the conversations that are occurring around you. By having carefully chosen who I am following, I have a better understanding of what is going on in the political world, the interactive world and the social world (mostly my social world here in Austin).

If you haven’t experienced a tweet, I suggest you check out twitter and see what have you been missing in the world today.

Clickstream Data as a Marketing Tool

beth — Tue, 10 Jun 2008 20:59:17 GMT

Clickstream is defined as the recording of what a computer user clicks on while surfing the Internet. The data collected from clickstream shows what sites a user visited, what pages within the site they visited, what they clicked on and how long they were there.

The user’s clickstream data can be invaluable to marketers on determining what is of interest to their target demographic, what parts of a site seem to grab their attention, and their Internet habits in general.

During his keynote presentation at the Interactive Austin 2008 symposium, Pete Hayes will be teaching the audience about Clickstream as an alternative to driving traffic to their site and incorporating the data into overall marketing efforts.

As part of his keynote presentation, Hayes will present a Best Buy case study to show how corporations can insert content into consumer buying sites; he will also demonstrate how content can be syndicated into blogshere with a case study from GearLive; and finally, through a AMD game case study, he will show companies how they can intercept their own clickstreams and discover new uses for current visitors. With the AMD game, Hayes and his team were able to generate 3 million unique visitors per month in 90 days.

Not knowing a lot about the topic, I am looking forward to hearing Mr. Hayes' keynote presentation.

Hayes is the Vice President of Corporate Marketing & Communications for Advanced Micro Devices (AMD). Prior to his arrival at AMD in the summer of 2006, Hayes was with SicolaMartin for 11 years. During his time at SicolaMartin, Hayes worked in Business Development and general management roles of their interactive division His client experience includes 3M, AMD, Citrix, Compag, Dell, Freescale, Motorola and Novell.

Facebook and the Business World

beth — Fri, 06 Jun 2008 15:24:05 GMT

Some of the hottest topics of the business world these days are centered on social media. One of the main issues is around Facebook as a business networking tool.

To really begin this discussion, let’s look at business in general. One of the key elements in growing your business is increasing sales. Coming from a sales background, I have attended many different sales classes and seminars and they have all said the same thing. Building strong relationships closes sales and increases profitability.

We were taught to look around a prospect’s office and find a nick-knack, a photograph, a trophy; anything that would give us a glimpse into their personal life. Maybe you see a picture of a sailboat on their wall, so you ask them how long they have been a sailor and to what destinations have they sailed. Immediately a conversation has begun.

Finding these little connections helps sales people build a small trust between them and the prospect. Applications like Facebook, can help you accomplish this before you even walk in your potential client’s door. You can see that they have two kids and that they love the Red Sox. You have a glimpse into their personal life before you even meet them.

Basically, if you are in business, you have been “social networking” your entire career. You just haven’t been able to network on this large of a scale. According to Facebook, there are more than 70 million users with more than half of them college graduates. In fact, the 25 years and older demographic is the largest growing group on Facebook today. That’s a whole lot of business prospects to get to know.

Procrastination in Adoption of Social Media

cynthia — Thu, 05 Jun 2008 21:20:27 GMT

Since FG SQUARED is sponsoring the Interactive Austin 2008 forum to bring together Central Texas area professionals well-versed in the application of social media and interactive services to business purposes, I was fascinated by an article that I read recently in Web 2.0 boot camp. The title was "Why traditionally minded execs need a little basic training to conquer their mistrust of social networking and document sharing." It sited the logistical advantages of social networks to get colleagues, employees and customers in touch. The article also acknowledged that Wikis as the answer to eliminating the long hours in email distributions.

With such obvious advantages, why is it that companies seem to freeze before they adopt these low-cost social media tools. The learning curve on such tools is simply not that great ... so why the hold up?

The article speculates on the mistrust of senior executives and that it may arise from the roots of social media - many of the tools were developed originally as "fun stuff" and now are being touted as business tools. The roots of social media may create a some disbelief with business professionals as to whether these clever tools are actually suitable for serious business purposes.

The article also pegs an even bigger concern. - the fear factor that Kathleen Gilroy, a Web 2.0 consultant with the Otter Group in Cambridge, MA, describes. Social media threatens the standard hierarchy structures in business. It has a flattening effect on organizations that engage. No longer is the information reserved just for those in the "pup tent"- but for a much larger group in the organization.

Understandably, many executives are afraid to give up control and to give everyone a voice. The new organizational structure (that results from the application of social media within an organization) and its effectiveness in communications are often unknown to many of executives at this point in time. There are concerns that inaccurate information will slip out online.

However, executive fear and procrastination will not necessarily stop the social media wave. Dion Hinchcliffe, president and CTO of Hinchcliffe & Co. with a track record training over 4,000 executives globally, has worked with many executives who decide to embrace social media corporate-wide - only to find that many of their departments were already using many of the Web 2.0 tools.

With more content now being produced through social media than traditional media, it seems clear that the social media wave is cresting and that companies need to prepare for the wake. Corporations need to find management approaches that create checks and balances to control the distribution of corporate information. Brand consistency is also crucial. Companies have to address these issues and challenges and then balance the additional work involved in the transition with the additional exposure available by going global and social online.

Social Commerce: Word of Mouth, applied to Business

devans — Sat, 31 May 2008 19:39:02 GMT

The subject of "social commerce" -- social media applied to business and specifically to commerce-related transactions and customer processes -- is gaining in recognition as a significant tool in the standard business toolbox. For example, of the top 100 retailers with online operations, 50 are using the Bazaarvoice social commerce platform. Powering these commerce applications is, at the core, social media: digital word of mouth turned media, produced and presented by current customers for consumption for consumption by potential ones.

If you're wondering about who is using social media -- and in particular experiencing it in the context of a purchase -- the answer is "everyone," a point driven home in a recent Universal McCann study. It's basically a given that if you sell it, someone else is talking about what happened after they bought it. That conversation is being tapped and inserted into the purchase funnel, right in between your ad (awareness) and the check out (point of sale).

The rise of social media good news for those brands with a tight link between Marketing--where the expectation is set, and Operations, where the promise is delivered on. These are just some of the topics I'll be speaking about at the upcoming Interactive Austin conference in June. I hope to see you there. In the meantime, let me about your experience with social media and its use in your company.

Our Future is Up to Us

steve — Sat, 31 May 2008 17:57:12 GMT

I am not someone who serves as a walking advertisement for just anyone or any cause. But given next weekend is father's day, I thought now is perhaps the best time to share Bamboo Originals (http://bamboooriginals.com/), a t-shirt business owned by my father Len Golab. The mission of his business is to provide his customer with the finest Bamboo T-shirts and clothing to wear and enjoy. He believes after you learn about the natural properties of bamboo fiber, and especially once you feel its softness, you will never want to wear anything else.

Many of us are very particular when it comes to the clothing we wear and the car we drive. In many ways, our individual purchasing decisions send a message to those you share a relationship with. Indeed our purchasing decisions communicate and make an impact with the world.

Our Future is Up to Us - these are the six simple words printed on a t-shirt gifted by my father to celebrate my 35^th birthday last weekend. Given the acceleration of personal change in my life right now, these words resonate and are reinforcing my sense of purpose right now. Dad, thank you very much. I really appreciate this gift and wanted to share with you publicly.

Let me assure you, a shirt like this makes a great father's day gift. If you are thinking about buying one for that special dad in your life, here's where I recommend you go.

http://bamboooriginals.com/products/?view=product&pid=61

Bamboo is a sustainable resource, which thrives naturally without pesticides and is 100% bio-degradable. Naturally anti-bacterial because of its bio-agent "bamboo kun", that prevents bacteria from cultivating on it. It has unusual breathing ability, because of its hollow fiber which keeps you cool, comfortable and will never cling to your skin. It doesn't retain odors either due to its moisture ventilation properties. Its uncommon softness gives it a silky feel that you will love.

Interactive Austin 2008

cynthia — Sat, 31 May 2008 04:09:47 GMT

Social commerce, the use of social media in business, is putting companies on an even playing field; and the companies that aren't getting on board are going to find themselves falling behind the competition.

Think about it - social media is everywhere! Wiki-ing, blogging, podcasting, twittering, FaceBooking, and MySpacing - this is how the world is communicating now. And if your company isn't playing along, your message is less likely to reach your target audience. For this reason, major corporations, like Austin-based Dell, Intel and AMD are integrating social networking and other social media into their marketing plans.

To help companies get to where they need to be, interactive professionals in Austin that understand the power of social media in today's world have converged to create Interactive Austin 2008. This forum which takes place on June 19th, is an event dedicated to educating companies on the advantages of Social Commerce, the importance of it in the rapidly changing corporate environment, and how to harness its power for profitability.

The event will feature two prominent keynote speakers. Brian Magierski, Co-Founder and Chief Development Officer of nGenera Corporation, will speak on "Social Commerce and It's Impact on Business." While the Vice President of Corporate Marketing & Communications for AMD, Pete Hayes, will speak on "Get into the Click Stream: An Alternative to Driving Traffic to Your Site." Aside from the keynote speakers, this will be a day full of educational and informative panel discussions and case study presentations from Austin's social media experts.

If you have a company, it would be a wise decision to attend Interactive Austin 2008. For more information about it, check it out online at http://www.interactiveaustin2008.com.

We will see you there!

How do you want to aggregate your content?

brad — Thu, 17 Apr 2008 11:43:42 GMT

Who owns the information you create on the social sites you are a part of? That is the question being asked by many right now in the social media space, and the answer for the most part is a resounding "It belongs to us!". This is apparent by looking at the growth of such groups as Open Social and DataPortability. And now, there are some practical solutions starting to appear that address at least a part of the problem. Namely, how do we gather our content and take it somewhere else? This is what is currently being called lifestreaming, and it is something you should be aware of.

Lifestreaming is about content aggregation. YOUR content. No matter where you create it. And then sharing that content where you want to share it. Sounds pretty nice doesn't it? Well, there are quite a few services out there now providing the tools to accomplish this. Plaxo Pulse, FriendFeed, socialthing!, and now Facebook are a few of the top names in the space. As John McCrea of Plaxo says, this is a natural evolution of the Social Web with the user at the center.

The recent announcement that Facebook has opened up the mini-feed to allow importing of other services is potentially huge. While others in the space still need to get users to sign up for a new service, Facebook has already got the users. This could mean trouble for the others like FriendFeed, but so far Facebook doesn't have a very comprehensive list of services they'll import. FriendFeed actually has a Facebook application that can accomplish much the same thing, but is more complicated and involves signing up for an account.

In my book, FriendFeed is still a step ahead by being much more open and now having an API that allows developers to extend the service (there is already Alert Thingy, an AIR based desktop app for following your FriendFeed stream). Facebook currently allows access to some content such as status updates, but still doesn't allow easy access to feeds like the users News feed.

This should be an interesting space to follow in the emerging data portability solutions of the social web. For now, you can follow FG SQUARED's involvement by watching our FriendFeed at http://www.friendfeed.com/fgsquared.

My Tag Cloud

steve — Fri, 28 Mar 2008 04:12:18 GMT

Now that I am serious about meeting up with the rest of the world, my friend Cynthia Baker has asked me to draft a real professional biography that would be useful for securing presentation slots at target rich business conferences. Upon drafting the biography, I immediately reviewed at http://www.tagcrowd.com/ and here is the result.

achieve (3) agency (5) business (5) clients (5) communications (3) consulting (3) digital (2) diverse (2) engineering (3) evolved (2) fg (7) firm (2) golab (5) including (2) interactive (8) leader (2) management (2) matter (2) media (4) multimedia (3) nyse (6) planning (2) profitable (2) squared (7) steve (4) strategy (2) subject (2) technology (3) texas (2) university (2)

created at TagCrowd.com

It's amazing how well tag clouds center in on your thinking process! Thank you www.tagcrowd.com.

Here is my current biography to be recorded in Internet history forever. Please trust this only represents my life until now. But afterall now is gone.

Kindest Regards.

Steve Golab began his career as a pioneer of interactive communications while still an undergraduate in mechanical engineering at the University of Texas at Austin. Golab piloted the university's College of Engineering Multimedia Lab, developing interactive educational materials while demonstrating the powerful impact of multimedia and the Internet on learning complex technical subject matter.

In 1994, during the early adoption of HTML 1.0, Golab co-founded FG SQUARED (www.fg2.com). Launched as a technology consulting business, the Austin-based firm soon evolved into a multimedia design agency focused on digital video, 3D animation, motion graphics, information management, and systems.

Golab's engineering background brought the firm its initial success as a high-tech consultancy. His talent for understanding what really happens inside technology and visually communicating complex subject matter is core business at FG SQUARED.

From business visionary to organizational thinker and from strategy leader to relationship builder, Steve's role in the agency he helped create is wide-ranging. A typical day finds Steve moving from addressing high-level client needs to consulting with team members in planning and execution of world-class interactive strategies.

Steve focuses on longevity, leadership, and the building of profitable relationships. However, it is Golab's strong entrepreneurial spirit, diverse business management skills and his passion for achieving total client satisfaction that have enabled FG SQUARED to consistently remain an industry leader. Today, FG SQUARED has evolved into a full-service, interactive agency that applies interactive technologies and expertise in marketing to help clients achieve a faster track to profitability.

Since 2003, FG SQUARED has achieved upwards of 35 percent compounded average annual growth. The agency's core capabilities span the spectrum from strategic planning and digital branding to interactive media production and social media solutions for Fortune 500 clients such as Advanced Micro Devices, Inc. (NYSE:AMD), Hitachi Ltd. (NYSE: HIT), Royal Dutch Shell (NYSE: RDS), Motorola (NYSE: MOT), Premier Global Services (NYSE:PGI), Canon (NYSE: CAJ), and Texas Association of Community Health Centers.

Building long-term relationships with clients in diverse fields including energy, technology, healthcare, entertainment, and mobile communications, FG SQUARED has earned more than 100 interactive media awards including the New York Festivals, Business Week MC Icon, WorldFest International Film, and Telly Awards. FG SQUARED is also a past recipient of the New Media 500, honoring it as one of the world's most influential interactive agencies.

SXSW Festival Scheduler Rocks the User Experience

steve — Mon, 10 Mar 2008 05:20:14 GMT

Late Friday morning, the South by Southwest Festival officially kicked off here in Austin. It’s that crazy time of year when aspiring rock stars, film makers, internet strategists, and other hipsters of every stripe converge into the downtown Austin entertainment district. Being the brainiac that I am, this year I decided to arrive twenty minutes early, so I was one of the first in line. Moments after I arrived, the line was snaking around the corner of the wide convention hall. Wow, was I relieved to be near the front, so I could quickly get back to my office across the street.

For those of you attending the festival, check out http://sched.org/sxsw2008/. It’s a slick and interactive event marketing tool that allows attendees to quickly make their schedule and share it with others.

For instance, here is my schedule: http://sched.org/sxsw2008/steve_golab. If you want to meet me at the event, this will give you an idea where you'll be likely to find me. I doubt I’ll actually stick to the schedule, though, and also I may be changing it around as the event goes on.

If you are not heading to the festival this year, I still encourage you to check out http://sched.org/sxsw2008/ and http://sched.org/sxsw2008/steve_golab. This web-based scheduling tool is elegant and also brings high impact user experience of sorts. Try to use it, you'll see what I mean. From an event marketer’s perspective, the tool allows exhibitors, producers, and sponsors to measure participant interest in real-time and better forecast where the crowds will be. If I had more time, I could probably rattle off eighty other benefits possible with the right social media marketing strategy in place. The tool itself is an attraction for the event and I bet it wins honors this year for the Interactive Awards. Rock on!

Interactive Social Media Metrics and Parenthood

steve — Fri, 07 Mar 2008 20:35:48 GMT

This evening I stumbled upon some research findings that each of you who are parents will surely relate to. Namely 91% of mothers prefer to purchase brands that other moms have recommended.

Wow, that is a powerful idea! As marketers, we spend so much on traditional media and new media, and in the end, the buyer's purchasing decision is most heavily influenced by referrals that occur on a personal level rather than originating from your tightly controlled marketing message. I am speaking about the thickest root of any truly successful business, namely word of mouth from a current or former Client and Customer.

With that in mind, I'd like to introduce a video you may find interesting. Dave Evans was recently interviewed as part of a South by Southwest Interactive (SXSWi) Festival promotion. Dave is our own FG SQUARED Social Media Practice Director and a very close friend of mine. I wanted to share this interview with you because I find it very timely and relevant to innovative business folk. Perhaps the biggest question I continue to face is "How should I measure the ROI impact of interactive social media?" Dave is a forerunner in this kind of thinking so I thought you should hear more about what he has to say:

http://blip.tv/file/701835/

After watching the full 20 minutes of Dave's interview, I'd love to know what you are thinking. Even if all you have to share is a chuckle about the Red Bull he is chugging throughout the interview.

Zen and the Art of Interactive Marketing

steve — Wed, 05 Mar 2008 22:12:15 GMT

You don't need an MBA to know the bottom line in business is about profit and performance.

That's why "Be The Bottom Line" currently serves as my office-hours mantra.

Be The Bottom Line.

In a metaphysical sense, being the bottom line requires training that unites the body and mind - not to mention a fusion of eastern and western ideologies.

Be The Bottom Line.

Four little words that say so much about FG SQUARED. This yin-and-yang microthought neatly summarizes the holistic viewpoint we bring to our clients -- visionary people in organizations that are market leading -- willing to examine and adopt new interactive tools to create a faster track to profitability.

If you're a business leader -- someone responsible for making sure your company competes at the highest levels -- I'm sure you are constantly considering new ways to increase sales, reduce cost or improve productivity. Perhaps for you, the role of Corporate Marketing is already shifting to a profit center rather than a pure cost center.

Innovative social media technologies like social networks, podcasting, mobile messaging (SMS), and collaborative tools can be applied to make new connections at a fraction of the cost of traditional creative media. And when executed intelligently with passion, it is possible to dramatically increase overall marketing communications effectiveness.

Ultimately, though, it's through integrated thinking that you can fully harness the power of interactive marketing. And that's when the FG SQUARED mantra begins.

I'll delve deeper into context in my upcoming articles. In the meantime, welcome to The SQUARED Root!