FG SQUARED exhibits considerable expertise with community platforms, specifically with the Jive SBS platform. As an early adopter of Jive Software and an established Jive service partner, we have been successful helping our clients customize Jive SBS communities to meet their specific business needs.

It means we can answer your questions and get you on the right path with our special brand of community know-how:

• Configuring and launching Jive SBS
• Migrating content
• Designing and implementing custom themes
• Maintaining the community through upgrades and planned upkeep
• Managing the community to encourage user engagement and community health
• Customizing widgets and developing plug-ins to meet specific business objectives, such as:
  • Photo gallery — Display relevant images anywhere it makes sense on your community platform
  • Video integration — Let users access and play internal videos for training, community development, or just for fun!
  • Single Sign On — With the stroke of just a few keys, one time, log in to all the applications you use when you sign on to your work station.
  • Editable Map Widget — Flash map (each location displays unique information)
  • See more!

Configuring and launching JIVE SBS

There’s a lot involved in planning community strategy: deciding where to host your site; brainstorming and setting community structure and goals, permissions, and role definitions; assigning community managers and deciding if you’ll need moderators.

Then once all that is dealt with, you have the launch headaches: pilot tests, training community managers, starting conversations, and in general sowing the seeds for a healthy community.

The FG SQUARED way leverages our experience and expertise, streamlining this process and getting your community up and running as quickly and efficiently as possible.

Migrating content

When implementing a new platform or simply changing platforms, often there’s a good deal of content that needs to somehow get from one space to the other. FG SQUARED has performed this tedious task for some truly massive projects, shuttling users, content, and discussions from the old site to the new one in an effort to maintain the integrity and value of the work that came before.

Designing AND IMPLEMENTING custom themes

Nothing makes your platform feel more like your virtual home than giving it a personal branding identity and flair. Whether you need the new community to reflect existing branding guidelines or you’re looking for a fresh face, we have the experience and talent to really make a community shine.

Exploring and implementing proper user experience design

Nothing impedes engagement and user adoption more than poor user experience design. With a little bit of thought and research, we generate a design that is both eye-catching and friendly for both super users and more timid noobs.

Maintaining the community through upgrades and planned upkeep

Even after launch, users come across issues that require expert assistance, the software and servers can run amok, and the community in general just needs attention on a daily basis to keep it running smooth. In addition to all the other work company IT experts have to deal with, these new activities can overwhelm your resources. Trust us, it’s easier and faster (not to mention smoother) when you have outside help.

Managing the community to encourage user engagement and community health

The key to ensuring adoption and maintaining positive interactivity within your community is having a savvy and competent community manager. If you don’t have anyone in your organization right now who is ready to act in this capacity, we have the tools and the talent to help out until you can take over.

Updating and upgrading community software

They’re both the blessing and the bane of the software user: upgrades and updates. It seems like every time you turn around there’s a new upgrade the software company “advises” that you install, and it’ll only take your community offline “for a few minutes.” Let’s face it—while the upgrades are generally truly useful, it’s a royal pain to keep up with them all and make sure they’re operating like they should and not compromising your server.

Simplify the process: outsource the mess.

Creating custom widgets, plug-ins, and/or applications

These beauties have taken up a lot of our time lately, but they’re well worth our time and effort:

• Photo gallery — Display relevant images anywhere it makes sense on your community platform
• Video integration — Let users access and play internal videos for training, community development, or just for fun!
• Single Sign On — With the stroke of just a few keys, one time, log in to all the applications you use when you sign on to your work station.
• Editable Map Widget — Flash map (each location displays unique information)
• See more!