Community Kumbaya: Social Enterprise Collaboration
  • Description

    We’ve heard the rumors, we’ve heard the gripes, and it’s a sad story. Customer service is bad, call centers are expensive, and no one knows how to accurately and concisely answer questions.

    FG SQUARED will help you build an online community to facilitate knowledgeable users trading useful information with people in need. And… voila! … there goes the need for a massive customer service call center budget. And with the added bonus of acting as a convenient storehouse for information, enterprise collaboration is the perfect way to keep both employees and customers connected, happy, and in-the-know.

    • Components
      • Blogs and wikis - Publish your point of view and encourage both peer and partner participation
      • Content development - Use visualization technologies such as 3D animation and Flash to improve the effectiveness of customer training
      • Metrics, measurement, and analysis - Measure outcomes for improved results and ROI justification
      • Online community development - Deepen customer relationships with repeat and referral business through advocacy and commitment to customer satisfaction
      • Online events - Develop cost effective and measurable tools for enhancing the customer experience
      • Webinars - Present targeted messages and provide thought leadership economically
      • Community management and training - Enhance online communities with maintenance, moderation, and administration
      • Web maintenance - Keep content fresh content with resources who are committed to your success
      • Platform integration - Capitalize on technical problems solved with open source platform integration
      • User experience design (UX) - Create a more personal, interactive, and focused user experience
  • FG SQUARED's Community Kumbaya solution is a one stop shop for building a secure online community perfect for your important users to share, store, and evangelize your products or services.

    What do you do when you need to create a buzz? Lose the magic eight ball: call FG SQUARED.
    • Target Industries
      • B2B Products
      • Banking
      • Consumer Electronics
      • Energy
      • Entertainment
      • Environment
      • Finance
      • Government
      • Healthcare
      • Human Resources
      • Legal
      • Marketing/Advertising
      • Non-profit
      • Retail
      • Security
      • Semiconductor
      • Technology
      • Telecom
      • Warehousing
      • Nanotechnology
  • Business Objectives
    • Increase customer loyalty through superior service
    • Reduce costs of providing customer service
    • Leverage your customer base to generate repeat business and referral opportunities