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User Experience in Enterprise Collaboration

Posted by David Lee on January 18th, 2010

In the last post, I included an infograph that shows one of the strategies we have used to help our clients implement enterprise collaboration tools in their internal spaces. This visual communication document came in really handy during the buy-in and implementation phases because it is easy to locate all the touch points where interaction happens between employees.
A complex tool like enterprise collaboration is hard to explain to others, and it is even harder to explain the benefits of using such a tool. FG SQUARED has created two User Experience (UX) documents: one shows how we utilize enterprise collaboration tools to get work done, and the other illustrates the benefits of using enterprise collaboration tools.
Please leave a reply to download these diagram in PDF format.
Written by: Courtney Steen,and David Lee

User Experience: Enterprise Collaboration Tool


Benefits: Enterprise Collaboration Tool

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31 Responses to “User Experience in Enterprise Collaboration”

  1. Marko Hurst says:

    Hey David,

    Saw your post on LinkedIn for another set of eyes. Looks like a great concepts and I share your pain (and love) for the enterprise. Send me the files and I’ll have a look. Cheers!

  2. Jay Pullur says:

    Wonderful idea. Can i take a closer look? Would love to have
    these diagrams on my website.

  3. Looks really interesting! Would love to have a closer look as we are in the process of buy-in phase ourselves.

  4. David, I love these kinds of visualizations. Very powerful. Could I get the PDFs?

  5. Levi Watters says:

    Hi David, These visualisations look great – I have tried with similar diagrams. What I did differently was highlight the different means that people engage with enterprise collaboration as well. Just looking at the pictures from here so may have missed something but it looks like the user experience is that all of the users are having to go to the collaboration site to get engaged in the conversation. It might be beneficial to show that one of the users is alerted to the conversation by RSS feed or by watching a tag or a simple email notification. You may not be using it this way but if you are might be something you could think of adding.

  6. David Lee says:

    Thanks everyone. I will get the diagram in the PDF format and have the links ready for you soon.
    Levi, is it possible to share the diagram with us?

  7. Stig Linna says:

    Hi, the visualizations sems to be veri interresting. Could a please have the PDFs so that I can take a closer look?

  8. Todd Weidman says:

    This is great, I’ve been struggling with a visual to represent the
    interactions for some time now. Agree with Levi regarding the alerting
    of users to an update. Relevance is important here to manage the
    firehose of data such a model produces.

    Nice work…

  9. Roberto says:

    Hi David, it seems an interesting work. Could I also get the PDFs?

  10. Domenico Rotondi says:

    I think these schemas are very usefull even if difficult to analize in a small windows. The PDFs would provide a more comprehensive view. Thanks

  11. Pavel Trebukov says:

    Hi David,

    I’d like to take a closer look on your diagrams.
    Could I get the PDFs?

  12. MMP says:

    I’d like to have a closer looks at your diagrams, could I get the PDF’s?
    thank you

  13. lola says:

    looks interesting. a pdf would be nice.

  14. Patrick Hardy says:

    Looks awesome! Could you send the pdfs?

  15. Michael says:

    Great work. I’d like to get also the pdf…

  16. Clint Howell says:

    Please give me the PDF

  17. Thanks David for sharing, I really appreciate.
    If possible i would have a PDF version too.

    Thanks again

  18. Joe Natoli says:

    Wow, this looks fascinating. I traditionally have a heck of a time explaiing the UX function in an Enterprise situation….would love to see the PDF versions if you’re willing to share!

  19. Lyndon says:

    Thanks for sharing – would love to see the PDF versions…

  20. Rolf says:

    Thanks for putting the work into developing these. They could certainly benefit us in explaining to the management and user level. I would appreciate a set of the PDFs.

  21. fbaud says:

    Good idea to map the Enterprise 2.0 tools within a project workflow. I also like integration and use of public or private spaces for the different phases. Please send me the PDF files. Thx.

  22. Marc Jarman says:

    Courtney + David. This is great!
    The action is where the interactions are.
    Following on from Levi, I think that Enterprise Collab Tools actually enhance other interactions, making them richer, deeper and less structured. Is that your experience?
    The PDFs would be much appreciated.

    Cheers

  23. Alberto says:

    Really interesting, thanks for sharing. If possible i would have a PDF version too … ;-)

  24. Francesco says:

    Wow, I would like the pdf too…

    I love collaboration and I’m looking forward for an exhaustive collaboration tool.

    I tried with socialtext, I use Google Apps every day, but I still fell like something is missing…

  25. Farid Mheir says:

    Interesting representation. Will appreciate PDF as well and wonder why not just just place them there right away…?

  26. eleonora says:

    I arrived following your comment on the linkedin discussion…
    very nice graphics and very good idea asking to put a comment
    instead than sending an emai! if you like send me the pdf version!
    thank you

  27. david@fg2.com says:

    Hi everyone, I apologize for the delay. I have just posted new blog entry with a link to the PDF file. Please check the new post to download the PDF file.
    Thanks for your patience.

  28. AnaDataGirl says:

    This looks very interesting and useful. Congrats!

  29. [...] platform — an experience that will create value for your business. See our blog post User Experience in Enterprise Collaboration for details of what is involved in this [...]

  30. KalAdelaide says:

    This is a very interesting diagram that captures the collaboration
    perspective well. I would like to have a copy of the PDF. :)

    Thanks!

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